The MER Experience
The 25th Year of Delivering Premier Electronic Records Management Education

Video Snippet: M15S13 – CASE STUDY: E-mail Management: Same Problem, Different Solutions

Check out this video sample of a MER 2015 session and see why you should attend MER 2016!

S13 – CASE STUDY: E-mail Management: Same Problem, Different Solutions


Laurie Fischer — Huron Consulting Group


Laura McKenzie — 3M
Devin Schindele — Devon Energy Corporation
Cheryl Strom — McDonald’s Corporation


Email has revolutionized business communication, becoming a critical tool that supports an organization’s business transactions and internal operations. Consequently, email messages may play a significant role as evidence in legal proceedings and are subject to information life cycle management requirements for preservation, protection, retention, and disposition.

However, email has become both a blessing and a curse. Issues such as careless deletion of important email messages, inappropriate use of company-provided email systems, escalating storage costs for the unnecessary storage of unneeded email, etc. sometimes overshadow the importance of email as a business enabler.

Further, many organizations’ email systems have become the defacto environments for sharing and collaborating, resulting in massive duplication and dispersal of information within the email system where other collaborative environments would be more appropriate. Unfortunately, most email systems lack the necessary information management and governance functionality that allows an organization to properly preserve, classify, and dispose of email.

This session will detail how three large Fortune 500 companies have developed email management strategies, in unique technology environments (including the cloud)…

For a full description and a PDF download of the PPT, please visit the MER 2015 archive.

Click to Register for MER 2016.

Bob Williams is the founder and president of Cohasset Associates, Inc. and founder of the National Conference on Managing Electronic Records, (MER).Mr. Williams is renowned for his leadership in addressing the legal, technical, and operational challenges associated with the life-cycle management of records, especially electronic records.  He has edited two definitive legal research studies: Legality of Microfilm and Legality of Optical Storage.  His also has overseen many industry white papers focused on compliance the SEC’s requirements for the storage of computer stored information (CSI).As a renowned speaker, Mr. Williams has given more than 1,000 presentations at briefings, seminars, and conferences throughout the United States as well as in Europe and South America.Mr. Williams’ primary focus now is organizing, running, and co-chairing the MER, Cohasset’s nationally renowned conference on managing electronic records